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Shipping & Returns
At MerryMint, we want you to love your purchase. That's why we've made our shipping and return process as simple and transparent as possible.
Quick Overview
30-Day Returns
Plenty of time to decide if it's right for you
Local Free Shipping
Free for nearby areas, standard rates apply elsewhere
Easy Process
Simple 4-step return process
Shipping Information
Australia-Wide Delivery
We deliver to all Australian addresses using Australia Post. Shipping costs are calculated based on Australia Post's standard rates for your location.
Shipping Details
Standard Shipping: We use Australia Post's standard delivery service for all orders.
Processing Time: Orders are processed within 1-2 business days.
Delivery Time: Typically 3-7 business days depending on your location.
Free Shipping Note: We offer free shipping for customers in nearby areas (primarily Brisbane and surrounding regions). Our system automatically detects eligible postcodes at checkout. For other locations, standard Australia Post rates apply.
Tracking: You'll receive a tracking number via email once your order ships.
Our Return Policy
30-Day Return Window
We offer a 30-day return period from the date your order is delivered.
What We Accept
- Items in original condition
- Unused with tags attached
- Original packaging included
- Within 30 days of delivery
What We Can't Accept
- Used or damaged items
- Items without original packaging
- Personalized products
- Final sale items
Simple Return Process
1
Contact Us
Email us within 30 days
2
Get Instructions
We'll send return authorization
3
Ship It Back
Pack securely and ship
4
Receive Refund
Refund within 2 business days
Important Notes:
- Return shipping costs are the responsibility of the customer
- Refunds are issued to the original payment method
- Original shipping fees are non-refundable
- Refunds typically appear in your account within 3-10 business days
Common Questions
How long do I have to return an item?
You have 30 days from the delivery date to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
Do you offer free shipping?
We offer free shipping for customers in nearby areas (primarily Brisbane and surrounding regions). For other locations, standard Australia Post rates apply.
How long do refunds take?
Once we receive your return, we process refunds within 2 business days. It may take 3-10 business days for the refund to appear in your account.
What if my item arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or refund and cover all shipping costs.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for items in the same price range. Please contact us within 30 days of delivery.
What information do I need to provide when requesting a return?
Please provide your order number, the item(s) you wish to return, and the reason for the return.
How do I track my return?
Once you ship your return, you'll receive a tracking number. You can use this to track your return package on the Australia Post website.
Are there any items that cannot be returned?
Yes, personalized products, final sale items, used or damaged items, and items without original packaging cannot be returned.
What happens if I receive the wrong item?
If you receive the wrong item, please contact us immediately. We'll arrange for the correct item to be sent and cover all shipping costs.
Need Help With Your Order?
We're here to help! If you have any questions about shipping, returns, or your order, please don't hesitate to contact us:
Email: contact@merrymint.com.au
Phone: 0413 638 987
Hours: Monday-Friday 9am-5pm AEST
Response Time: We aim to respond to all inquiries within 24-48 hours.
You can also visit our contact page for more ways to get in touch.